Refund policy
This policy applies to paid app analytics engagements with Cloud App Dev Digital (latency baselines, saturation reviews, error-budget briefs, multi-region maps, and packaged advisory blocks). This site does not sell physical products or run checkout; fees are agreed in writing.
Eligibility
Refunds are available only for fees you have paid to us under a signed proposal or statement of work. Informational prices on the website are not charges.
Cooling-off before work starts
If you cancel in writing before we begin scheduled analysis or workshops, we refund one hundred percent of fees paid for that engagement, less any non-recoverable third-party costs we already incurred with your written approval (for example specialised access tooling).
After work has started
Once discovery, data review, or workshop preparation has begun, refunds are partial. We deduct a fair value for work completed—typically time spent on inventory, analysis, drafting, and meetings—documented in a short close-out note. Any unused prepaid Continuum Watch blocks may be refunded proportionally after deducting completed readouts.
Non-refundable items
Completed deliverables already accepted in writing are non-refundable. Facilitated workshops that occurred as scheduled are non-refundable. Deposits explicitly labelled non-refundable in a statement of work remain non-refundable once the hold date is confirmed.
Timeframe to request
Refund requests must be emailed to hello@cloudappdev.digital within fourteen days of the event giving rise to the request (cancellation, missed milestone attributable to us, or delivery dispute). Include the engagement reference and reason.
Process and timing
We acknowledge requests within three working days and aim to decide within ten working days. Approved refunds are returned by the original payment method within fourteen working days of approval. Bank timelines may add a few days.
Cancellation and rescheduling
You may reschedule a kickoff or briefing once without fee if you give at least five working days’ notice. Later changes may incur a rescheduling charge reflecting preparation already done. If we must postpone for reasons on our side, you may choose a new date or a full refund of prepaid fees for the postponed portion.
No-shows
If your stakeholders miss a booked session without twenty-four hours’ notice, that session counts as delivered for scheduling purposes. We will offer one replacement slot within thirty days; additional remakes may be billed.
Access dependencies
Engagements require timely access to telemetry, environments, and contacts you control. Delays on your side do not automatically create a refund. Extended stalls may be paused by mutual agreement; prepaid fees then apply to the resumed schedule or are settled per the partial-refund rules above.
Materials and licences
We do not typically purchase materials on your behalf. If a statement of work includes approved third-party spend, those costs are pass-through and non-refundable once purchased.
Exceptions
Nothing in this policy limits mandatory rights under UK consumer law where they apply. Statutory rights for defective services remain available.
Contact for refunds
Email hello@cloudappdev.digital or write to Cloud App Dev Digital, 40 Thirsk Road, Blaenos, SA20 3HB, United Kingdom. Phone: +44 070 6831 4147.